We are taking payments on the day at your appointment. We are only taking a card capture on booking no payment is made at this point. This is encrypted on our system so your details are completely safe and cannot be seen once input. It is only in the event of less than 24 hours notice or a non attendance it will take a 50% of your appointment fee. Please see cancellation policy below.

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Payments can be paid on the day of your appointment by cash or card. You are given receipts for your appointments as proof of payments. (Receipts include all details for the insurance companies if you need to submit any claims)

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Failure to attend an appointment or cancellation within 24 hours notice will require a 50% fee. 

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Cancellation Policy: 

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24 hour Cancellation is required. Late cancellations within the 24 hour time period and non attendance are charged at 50% of the treatment fee. To cancel your appointment please call the practice on 01384 386919. Our emails are checked regularly and always responded to we always confirm an appointment has been cancelled. If doing so by email please ensure you have been replied to. This ensures you email has been seen. We regularly operate a cancellation list for appointments please provide plenty of notice so we may be able to offer appointments to someone else. Our text message and email reminders are sent 48 hours prior to your appointment to ensure you have enough time to give us a call. Receptionists are available from 8am - 7pm Monday - Friday and Saturday 8:30am - 5:30pm 

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Unfortunately this has had to be put in place due to increased numbers of non attendance and late cancellations.

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Vouchers​

All vouchers have a 6 month expiry from date of issue which is dated on the rear of your voucher. Your vouchers are tethered to your account which was created on purchase of the voucher. ​When booking your appointment this can be done by telephone or our online booking system. The system will still require a card capture on booking if you haven't been to the clinic before. Card Captures on booking do not take payment as outlined above. In the case of vouchers in the event of a non attendance or short notice cancellation your cancellation fee's would be deducted from the fee on account first before card payments are taken. The clinic does send reminders if we notice vouchers are getting approx 6 weeks before expiry. We highly recommend getting your appointments booked as soon as possible especially if you are limited to certain times of day due to work commitments to avoid disappointment. If you have any questions regarding vouchers please let us know. 

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